CANCELLATION POLICY
​
Haven Beauty Studio requires 24 hours notice for cancellation or changes to your scheduled service(s) to avoid a cancellation fee. Guests cancelling within less than 24 hours of their scheduled appointment(s) are subject to a cancellation fee of 25% of their scheduled service(s).
We recognize that not all of life’s unexpected events come with advance notice. Please call or email as soon as you know you cannot make your scheduled appointment. Cancellations and No-Shows leave gaps in the stylists’ schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.
When booking a same day appointment or within a 24 hour time frame, we ask that you provide us with 3 hours notice of any cancellation or change to your appointment to avoid a cancellation fee.
As a courtesy, we send a confirmation email or text 48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and a cancellation fee.
​
​
NO SHOW POLICY
​
Guests who do not show up for their scheduled appointment(s) without contacting the Studio are considered “no-shows.” No-shows are subject to a cancellation fee of 50% of their scheduled services.
​
​
​
RE-DO POLICY
​
Haven Beauty Studio is dedicated to providing the highest quality of service. We require our guests to contact us within 7 days of the performed service if they are not satisfied with the end result, due to a technical error made by the stylist / colourist. An appointment is then made to come in and consult with the salon manager and stylist. At that time, an assessment will be done to determine if a redo is necessary.
At Haven, we hold high standards for our team members. We thrive on excellent customer service and professionalism. We promise to give you the best service, to the best our our abilities. We reserve the right to refuse any service(s) should we feel the service is not possible or may compromise the integrity of the hair.
​
All services are final sale. We do not offer refunds of any kind.